T&S Brass and Bronze Works Inc.

MANUFACTURING

T&S Brass and Bronze Works, Inc. is a leading manufacturer of faucets, fittings and specialty products and accessories for the foodservice, industrial, commercial plumbing and laboratory markets.

Challenge

The team previously relied on a highly manual and fragmented quotation process that created inefficiencies and increased the risk of errors. Products were entered into Excel one by one, with prices manually typed in, making the process time-consuming and prone to inconsistencies. Communication around quotes was disjointed, with files stored separately and email correspondence managed outside the quoting workflow. The final quote presented to customers lacked a polished, professional appearance, which did not reflect the quality of the organization. Follow-up was equally cumbersome, requiring the team to use Outlook to manually send quote PDFs and attach individual specification sheets, resulting in additional administrative burden and inconsistent customer engagement.

Solution

The Salesforce quote tool we developed significantly improved the team’s efficiency and professionalism by streamlining the entire quotation process. It eliminated repetitive copy-and-paste work and reduced manual entry of products, pricing, and specifications, saving valuable time and minimizing errors. All correspondence and related documents are now centralized within Salesforce, removing the need to switch to Outlook to send quotes or manually attach individual specification PDFs. The tool also generates polished, professional-looking quotations, enhancing the customer experience. With the ability to clone existing quotes, the team can quickly replicate and adjust previous proposals, further accelerating turnaround times. Additionally, an automated 30-day follow-up process ensures consistent communication with all parties and keeps documents and conversations organized in one place.

Quoting is now 50% faster.

★★★★★

  • “The Salesforce quote tool has been a complete game changer for T&S Brass and Bronze Works. It has transformed what was once a manual, time-consuming, and fragmented process into a streamlined, professional, and highly efficient workflow. We’ve eliminated hours of manual data entry, reduced errors, and no longer waste time copying and pasting products or typing in pricing. All correspondence and documents are stored in one central place, and sending polished, professional quotes with attached specifications is now seamless. The ability to clone quotes and automate 30-day follow-ups has significantly improved our responsiveness and consistency with customers.

    Our Salesforce partners have been exceptional—always quick to respond, proactive in resolving any issues, and incredibly supportive whenever questions arise. Their speed and expertise give us complete confidence in the system. This solution has truly elevated both our internal efficiency and the professional experience we deliver to our customers.”

    — Anastasia Neese, Salesforce Admin

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